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Scale Block

Published July 25, 2026

Use a Scale block when participants should answer by choosing a number from a clear range. It is best for ratings, satisfaction, confidence, priority, agreement, likelihood, and other questions where the answer has measurable intensity.

Scale responses can stay simple for feedback collection, or support more advanced outcomes with labels, scoring, thresholds, and Jump Logic.

Best used for

Ratings

Ask participants to rate a service, product, idea, experience, or recommendation.

Satisfaction

Capture satisfaction levels with ranges such as 1 to 5 or 0 to 10.

Agreement

Measure how strongly participants agree or disagree with a statement.

Confidence

Ask how confident someone feels before sending them to a recommendation or next step.

Priority

Collect urgency, importance, readiness, or need level as a numeric answer.

Scored assessments

Use numeric answers as part of a total score or threshold-based outcome.

When to choose another block

Choice Buttons

Use Choice Buttons when the answers are named options rather than a numeric range.

Multiple Choice

Use Multiple Choice when participants need defined categories, cards, media, or multi-select answers.

Dropdown

Use Dropdown when the list is long and only one fixed answer should be selected.

Text Response

Use Text Response when participants need to explain why they gave a rating.

Setup flow

Add a Scale block from the Question Blocks palette.
Write a prompt that makes the rating target clear.
Set the minimum, maximum, and step values.
Add optional start, middle, or end labels so participants understand the scale.
Turn on Required response when the rating is needed before the participant can continue.
Enable scoring or Jump Logic when the numeric answer should affect outcomes or routing.
Preview the scale on mobile and desktop to confirm the range is easy to scan.

Settings reference

Range

Sets the minimum and maximum values participants can choose from.

Step value

Controls the interval between selectable numbers, such as 1, 2, or 5.

Labels

Adds optional helper text at the start, middle, or end of the scale.

Required response

Prevents participants from moving forward until they choose a scale value.

Scoring

Basic+

Uses the selected number as part of the participant's total score.

Split Media

Basic+

Overrides question-level split media when the quiz uses a Full-Page Split layout.

Jump Logic

Pro

Routes participants based on the selected number, score thresholds, or related variables.

Range guidance

Choose a range that matches how participants naturally think about the question.

Use 1 to 5 for simple satisfaction, agreement, confidence, or priority questions.
Use 0 to 10 for NPS-style likelihood questions or higher-resolution scoring.
Use a larger step value when only broad ranges matter.
Use labels when the numbers alone could be interpreted differently by different participants.
Keep the range short enough that the participant can scan every option without slowing down.

Scoring and thresholds

When scoring is enabled, the selected numeric value can contribute to {{total_score}}. This is useful when a rating should affect a final assessment, recommendation, or qualification result.

For threshold-based outcomes, use Jump Logic rules to check whether the selected value is above, below, or equal to a target number. For example, a low satisfaction score can route to a follow-up question, while a high intent score can route to lead capture.

Routing examples

Low satisfaction

Route scores of 1 or 2 to a follow-up question asking what went wrong.

High intent

Route scores of 8 to 10 to booking, lead capture, or a stronger CTA.

Confidence gaps

Route low confidence participants to education content before asking for contact details.

Priority level

Use high urgency scores to qualify participants for faster follow-up.

Rules evaluate top-to-bottom and can use the selected scale value, total score, or variables from earlier blocks. See the Logic & Branching guide for supported operators and guardrails.

Troubleshooting

What scale range should I use?

Use 1 to 5 for simple ratings and 0 to 10 when you need more precision, such as likelihood or NPS-style questions.

Do scale labels matter?

Yes. Labels reduce ambiguity by explaining what the low, middle, or high values mean. They are especially useful for agreement, satisfaction, and confidence questions.

Can I route based on a scale threshold?

Yes. Use Jump Logic to route participants when the selected value is above, below, equal to, or within the range you care about.

Does the numeric answer affect total score?

It can. When scoring is enabled, the selected number contributes to the participant's total score and can be shown with the total score placeholder.