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Common Issues
Use this guide to quickly diagnose frequent setup and runtime issues in the quiz builder and published experiences.
Quiz builder issues
Changes are not saving
- Confirm required fields are completed on all active blocks.
- Check for validation errors in block settings (labels, URLs, score bounds).
- Retry save after resolving highlighted field errors.
I cannot find a setting
- Most block-specific controls are in each block's Settings panel.
- Multiple Choice advanced controls (style, scoring, selection mode, logic) live in that panel.
Media Library upload is rejected
- Use Choose from library in the editor area where you are adding media.
- For Media card options, use
JPG,PNG, orWebP. - Source file must be within allowed limits and pass post-compression limits.
- Re-export oversized files at lower dimensions before retrying.
Publishing and embed issues
Embedded quiz does not appear
- Confirm the embed snippet was copied fully and placed in a rendered HTML context.
- Check page-level script blockers and CSP rules.
- Verify domain and URL settings for the published quiz.
Hosted quiz link shows outdated content
- Ensure your latest draft was published.
- Hard refresh and clear CDN/browser cache where needed.
Data and analytics issues
Leads count seems lower than submissions
- This is expected when not every submission includes lead capture completion.
- Review Leads vs. Submissions for definitions.
Logic routes to the wrong step
- Confirm rule order (top-to-bottom evaluation).
- Check condition values against actual option labels/tags.
- Validate destination step is reachable and correctly selected.
Fast troubleshooting checklist
- Reproduce the issue in Preview mode and note exact step/question.
- Check block-level settings and validation messages.
- Verify publishing state (draft vs published) and destination URL.
- Retest in a clean browser session.