Docs
Common Issues
Published July 25, 2026
Use this guide to quickly diagnose frequent setup and runtime issues in the Flow Builder and published experiences.
Flow Builder issues
Changes are not saving
- Confirm required fields are completed on all active blocks.
- Check for validation errors in block settings (labels, URLs, score bounds).
- Retry save after resolving highlighted field errors.
I cannot find a setting
- Most block-specific controls are in each block's Settings panel.
- Multiple Choice advanced controls (style, scoring, selection mode, logic) live in that panel.
A Content Page is missing from the selector
- Confirm the page exists under Dashboard > Content Pages and is not archived.
- Confirm the account has active Pro access.
- Refresh the quiz editor after creating or publishing a page.
A Content Page shows old content
- Saving creates a new revision but does not publish it automatically.
- Open the page and select Publish latest revision, then preview the quiz again.
A Content Page will not continue
- Check whether a required acknowledgement is enabled.
- Confirm the block points to a valid library page.
- Review Jump Logic, block order, and the active intent's end route.
Asset Library upload is rejected
- Use Choose from library in the editor area where you are adding media.
- For image fields and Media card options, use
JPG,PNG,WebP, orGIF. - For PDF resources, use a valid
PDF. - Images and PDFs must be 10 MB or smaller. Image-specific builder controls may apply a smaller post-compression limit.
- Re-export oversized files at lower dimensions before retrying.
- External resources must use a valid
http://orhttps://web address. - If PDFs or links fail immediately after an application update, confirm the latest database migrations were applied.
Publishing and embed issues
Embedded quiz does not appear
- Confirm the Installation Code was copied fully from Finish & Publish and placed in a rendered HTML context.
- Check page-level script blockers and CSP rules.
- Verify domain and URL settings for the published quiz.
Hosted quiz link shows outdated content
- Ensure your latest draft was published.
- Hard refresh and clear CDN/browser cache where needed.
Data and analytics issues
Leads count seems lower than submissions
- This is expected when not every submission includes lead capture completion.
- Review Leads vs. Submissions for definitions.
Logic routes to the wrong step
- Confirm rule order (top-to-bottom evaluation).
- Check condition values against actual option labels/tags.
- Validate destination step is reachable and correctly selected.
- For shared Content Pages, test the route from every intent that converges on the page.
My completion summary shows unexpected questions
- The summary should include only questions encountered on the participant's actual route.
- Retest in Preview from the start instead of resuming an older session.
- Confirm hidden blocks are assigned only to the intended paths and that routing skips them.
- Record the intent, answers, and exact unexpected question before contacting support.
Fast troubleshooting checklist
- Reproduce the issue in Preview mode and note exact step/question.
- Check block-level settings and validation messages.
- Verify publishing state (draft vs published) and destination URL.
- Retest in a clean browser session.