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Usage Limits

Published July 25, 2026

QuizFlow Labs uses a monthly response allowance for published quizzes. Captured leads count within that allowance rather than against a separate lead quota. AI Automation uses a separate prepaid AI Credit balance.

Monthly Responses

A response counts when a published quiz first accepts either:

  • a valid, consented lead at a Lead Capture step; or
  • a completed quiz when no lead was accepted earlier.

If a visitor provides a lead and later completes the quiz, both events belong to the same response. Completion updates that response and does not consume a second unit.

What does not count

  • Opening, refreshing, or viewing a quiz
  • Moving between questions
  • Editing or previewing a draft
  • Owner previews while signed in as the quiz owner
  • An exact retry of the same response
  • Completing a response that was already accepted at a Lead Capture step

Allowance and reset

Response usage is shared across all quizzes owned by the account and resets on the first day of each month at 00:00 UTC.

  • Free: 100 responses per month
  • Basic: 1,000 responses per month
  • Pro: 5,000 responses per month

You can monitor current usage from the dashboard and review individual records under each quiz's Submissions and Leads views.

What happens at capacity

When the monthly allowance is used, new response-producing actions are paused until the allowance resets or the account's capacity increases. Visitors see a neutral availability message. QuizFlow Labs does not accept a response and then silently discard its lead data.

Direct Bio Funnel actions that do not create a flow response remain available at capacity.

Leads

Leads do not have a separate public quota. A valid, consented lead uses one response from the account's monthly allowance.

  • If the visitor leaves after submitting the Lead Capture step, the captured lead remains available.
  • If the visitor later finishes the quiz, the existing response is completed without another usage unit.
  • Lead totals and reports remain separate analytics metrics, even though leads and completions share one response allowance.

Completion CTA clicks and CTA lead forms may also appear in reporting. Their behavior depends on the action configured for the completion CTA.

AI Usage & Credits

AI Credits are separate from monthly responses. An Agent interaction can use AI Credits and, when the visitor submits a lead or completes the quiz, the quiz can also use one response from the monthly response allowance.

AI Automation is available only to eligible Basic and Pro accounts when enabled for the account. Free accounts cannot publish or run live Agent-enabled quizzes.

What consumes AI Credits

AI Credits are used when an Agent Step calls the AI during preview or live use. Credit use varies with the selected model, conversation length, generated output, and Knowledge activity. A configured opening message is displayed without making an AI call.

If no AI Credits remain, Agent tests and live Agent responses pause safely. The Agent configuration and attached Knowledge sources remain in place.

Monitor and add credits

Open Dashboard > AI Usage & Credits to view:

  • the available balance;
  • credits currently reserved for requests in progress;
  • credits used during the current period;
  • Agent runs and token usage by quiz; and
  • one-time prepaid credit packages, when purchasing is available for the account.

AI Credits are used only within QuizFlow Labs, are not redeemable for cash, and do not provide direct access to an AI model provider.

Published Quizzes

A published quiz is shown as active in dashboard reporting. Draft quizzes are not active. QuizFlow Labs currently does not apply a public numeric limit to published quizzes.

Common Questions

  • Does refreshing a quiz count as a response? No. A response is counted only when a lead or completion is accepted.
  • Are response limits shared across quizzes? Yes. The allowance applies to all quizzes owned by the account.
  • What if a visitor submits a lead but abandons the quiz? The response and captured lead are preserved.
  • Does completion after lead capture count twice? No. Completion updates the response accepted at the Lead Capture step.
  • Do AI Credits replace monthly responses? No. They cover AI Automation usage and are tracked separately.
  • Does an Agent's opening message use AI Credits? No. AI Credits are used when the Agent makes an AI call.
  • What happens when AI Credits run out? Agent tests and live Agent responses pause until credits are available.

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